Welcome to Purple Heart First Aid Training.
Purple Heart First Aid Training is a Registered Training Organisation that delivers nationally recognised training in accordance with the 2025 Standards for Registered Training Organisations, the National Vocational Education and Training Regulator Act 2011, and other applicable vocational education and training requirements.
This Student Handbook provides important information about your rights and responsibilities as a student, our responsibilities as your training provider, and the support and services available to you during your training.
You should read this handbook before enrolling and keep a copy for future reference.
Purple Heart First Aid Training has a philosophy which is committed to providing you with the best skills to develop and apply First Aid Training.
Purple Heart Training Services delivers nationally recognised training only for training products that are listed on its current scope of registration.
Students should refer to the National Register at training.gov.au or contact Purple Heart Training Services to confirm the current scope of registration.
Successful completion of a nationally recognised unit of competency will result in the issue of a Statement of Attainment. A full qualification will only be issued where the student has successfully completed all requirements of a full qualification listed on Purple Heart Training Services’ scope of registration.
Purple Heart First Aid Training offers the following units of competency:
Purple Heart First Aid Training will ensure that all marketing and course information is accurate, current and not misleading.
Course information will include the unit code, unit title, duration, delivery arrangements, assessment requirements, fees, refund arrangements and any entry or physical requirements.
Purple Heart First Aid Training gives an undertaking to provide only the highest quality professional services. This means that our trainer/assessors conducting our training programs are well qualified, have extensive experience, an outstanding reputation and are recognised by their peers as being among the best in their field.
We provide a suitable, safe learning environment, with appropriate facilities and equipment, and conduct effective training programs using proven training methods and the most up to date information based on current research. Feedback is obtained from learners of our training programs to ensure that we are meeting your needs.
Before enrolment, Purple Heart First Aid Training will provide students with clear information about:
| Area | Information provided |
|---|---|
| Course details | Unit code, title, content and expected outcomes |
| Delivery mode | Classroom, workplace, online or blended delivery |
| Duration | Expected course duration and attendance requirements |
| Assessment | How competency will be assessed |
| Fees | Course fees, payment terms and refund arrangements |
| Entry requirements | Any age, language, literacy, numeracy, digital, physical or workplace requirements |
| Support | Available student support and reasonable adjustment options |
| Certification | Type of certification issued on successful completion |
| Complaints and appeals | How to raise concerns or appeal decisions |
Students are encouraged to ask questions before enrolling so they can make an informed decision about whether the course is suitable for them.
Purple Heart First Aid Training may conduct a pre-training review before or at enrolment to confirm that the selected training is suitable for the student.
This may include reviewing:
| Area | Examples |
|---|---|
| Prior experience | Previous training, work experience or relevant skills |
| LLN needs | Language, literacy and numeracy support needs |
| Digital capability | Ability to access online material where required |
| Physical requirements | Capacity to safely participate in practical activities |
| Support needs | Disability, learning, wellbeing or personal support needs |
| Course suitability | Whether the course matches the student’s goals |
Where support needs are identified, Purple Heart First Aid Training will discuss reasonable support options with the student.
Students are expected to have the language, literacy, numeracy and digital skills required to participate in their selected course.
Purple Heart First Aid Training may assess or discuss LLN and digital support needs before or during training.
Support may include:
| Support type | Example |
|---|---|
| Verbal explanation | Trainer explaining assessment requirements clearly |
| Additional guidance | Support with understanding course instructions |
| Reasonable adjustment | Adjustments to assessment methods where appropriate |
| Referral | Referral to external support services where needs are beyond the RTO’s capacity |
Purple Heart First Aid Training will not make adjustments that compromise the competency requirements of the training product.
Purple Heart First Aid Training is committed to supporting students to participate safely and successfully in training.
Students are encouraged to speak with their trainer or administration team if they experience difficulty with:
| Area | Examples |
|---|---|
| Learning | Understanding course content or assessment requirements |
| Attendance | Difficulty attending scheduled training |
| Wellbeing | Stress, illness or personal circumstances impacting study |
| Accessibility | Disability, injury or other access needs |
| Technology | Difficulty accessing online systems or resources |
Where appropriate, Purple Heart First Aid Training may develop a student support plan or refer the student to external support services.
Purple Heart First Aid Training is committed to providing training services in a fair, inclusive and respectful manner.
Purple Heart First Aid Training will not unlawfully discriminate against students on the basis of age, disability, race, gender, religion, cultural background, sexuality, family responsibilities or any other protected attribute.
Students who require support or reasonable adjustment should advise Purple Heart First Aid Training as early as possible.
Reasonable adjustment means making changes to training or assessment arrangements to support a student with a disability, injury, illness or other support need, while still ensuring the student can meet the required competency standards.
Examples may include:
| Adjustment | Example |
|---|---|
| Timing adjustment | Additional time to complete an assessment |
| Format adjustment | Verbal questioning instead of written questioning where suitable |
| Physical adjustment | Adjusted seating or room access |
| Support adjustment | Additional explanation of assessment instructions |
Reasonable adjustment will not be applied where it would compromise safety, workplace requirements, licensing requirements or the integrity of the competency outcome.
Students are expected to:
| Requirement | Expected behaviour |
|---|---|
| Respect others | Treat trainers, staff and students respectfully |
| Participate | Attend and actively engage in training |
| Follow instructions | Comply with trainer directions and safety requirements |
| Act honestly | Complete assessments honestly and independently |
| Protect others | Avoid behaviour that may harm, harass or endanger others |
| Use resources properly | Respect equipment, facilities and learning materials |
| Communicate | Notify Purple Heart First Aid Training of issues affecting participation |
Purple Heart First Aid Training may take appropriate action if a student’s conduct creates a safety risk, disrupts training, breaches assessment integrity, or seriously impacts other students.
Students are required to attend all scheduled training sessions and participate in all required learning and assessment activities.
If a student is unable to attend, they should notify Purple Heart First Aid Training as soon as possible.
Failure to attend or participate may affect the student’s ability to complete the course.
Assessment is used to determine whether a student has achieved competency in the required unit of competency.
Assessment may include:
| Method | Example |
|---|---|
| Practical demonstration | Demonstrating CPR or first aid skills |
| Written questions | Answering knowledge questions |
| Scenario assessment | Responding to simulated emergency situations |
| Observation | Trainer observation of required skills |
Students will be informed of assessment requirements before assessment takes place.
To be assessed as competent, students must meet all requirements of the relevant unit of competency.
Assessment outcomes may include:
| Outcome | Meaning |
|---|---|
| Competent | The student has met the required standard |
| Not Yet Competent | The student has not yet met the required standard |
| Credit Transfer | Equivalent previous study has been recognised |
| Recognition of Prior Learning | Existing skills and knowledge have been assessed and recognised |
Students who are assessed as Not Yet Competent will be advised of available options, which may include feedback, further training, reassessment or appeal.
Students may be provided with an opportunity for reassessment where they have not yet demonstrated competency.
Reassessment arrangements will depend on:
| Factor | Consideration |
|---|---|
| Assessment result | Which requirements were not met |
| Safety | Whether further training is required before reassessment |
| Course rules | Any limits on reassessment attempts |
| Timing | Availability of trainers, assessors and resources |
Any fees for reassessment will be disclosed before enrolment or before the reassessment is undertaken.
Recognition of Prior Learning, or RPL, is an assessment process that considers a student’s existing skills, knowledge and experience.
Students may apply for RPL if they believe they already have the required skills and knowledge for a unit of competency.
Evidence may include:
| Evidence type | Example |
|---|---|
| Work history | Relevant employment experience |
| Training records | Previous formal or informal training |
| Workplace documents | Procedures, reports or workplace evidence |
| Third-party reports | Supervisor or employer confirmation |
| Practical demonstration | Demonstrating required skills |
RPL is an assessment process. It is not automatic. Students must provide sufficient valid evidence to demonstrate competency.
Credit Transfer applies where a student has previously completed the same or equivalent nationally recognised unit of competency.
Students applying for Credit Transfer must provide verified evidence, such as a Statement of Attainment or authenticated USI transcript.
Purple Heart First Aid Training will verify the evidence before granting Credit Transfer.
Purple Heart First Aid Training will issue AQF certification documentation only after:
| Requirement | Confirmation |
|---|---|
| Competency | The student has met all assessment requirements |
| USI | The student’s Unique Student Identifier has been verified, unless exempt |
| Fees | All required fees have been paid, where applicable |
| Records | Assessment records have been checked and approved |
Statements of Attainment will generally be issued within 30 calendar days of the student being assessed as competent, provided all requirements have been met.
Students undertaking nationally recognised training are generally required to provide a valid Unique Student Identifier, or USI.
Purple Heart First Aid Training cannot issue nationally recognised certification unless the student has provided a valid USI, unless an exemption applies.
Students can create or retrieve a USI through the Australian Government USI service.
Purple Heart First Aid Training will provide clear fee information before enrolment.
Fee information will include:
| Area | Information |
|---|---|
| Course fee | Total course cost |
| Payment terms | When payment is due |
| Inclusions | What is included in the fee |
| Additional costs | Any extra costs, if applicable |
| Refunds | Refund conditions and process |
| Cancellation | Student and RTO cancellation rules |
Refund requests must be submitted to Purple Heart First Aid Training in writing.
Refund decisions will be made in accordance with the published refund policy.
A refund may be available where a student withdraws before the course commencement date, where Purple Heart First Aid Training cancels a course, or where required by Australian Consumer Law.
Refund eligibility will depend on the timing and circumstances of the withdrawal or cancellation.
Purple Heart First Aid Training may cancel or reschedule a course where necessary, including due to insufficient enrolments, trainer availability, safety concerns or other operational reasons.
Where a course is cancelled or rescheduled, students will be offered reasonable options, which may include:
| Option | Description |
|---|---|
| Transfer | Transfer to another available course date |
| Refund | Refund of eligible fees |
| Alternative arrangement | Another suitable arrangement agreed with the student |
Purple Heart First Aid Training is committed to managing complaints and appeals fairly, promptly and transparently.
A complaint may relate to:
| Complaint type | Example |
|---|---|
| Training services | Course delivery, facilities or resources |
| Staff conduct | Conduct of trainers, assessors or administration staff |
| Student conduct | Behaviour of another student |
| Third parties | Services provided on behalf of Purple Heart First Aid Training |
| Information | Marketing, enrolment or course information |
An appeal may relate to:
| Appeal type | Example |
|---|---|
| Assessment decision | A student disagrees with an assessment outcome |
| Administrative decision | A student disagrees with a refund or enrolment decision |
| Disciplinary decision | A student disagrees with action taken by the RTO |
Students may make a complaint or appeal by:
| Method | Details |
|---|---|
| In person | Speaking with a trainer or staff member |
| Phone | Contacting Purple Heart First Aid Training |
| Sending details by email | |
| Written form | Completing a complaint or appeal form |
Students do not need to use formal legal language.
Purple Heart First Aid Training staff will assist students to record the complaint or appeal where required.
Purple Heart First Aid Training will manage complaints and appeals as follows:
| Step | Process |
|---|---|
| 1. Acknowledgement | The complaint or appeal will be acknowledged within 5 business days |
| 2. Review | The matter will be reviewed by an appropriate person |
| 3. Fair process | All relevant parties will be given an opportunity to provide information |
| 4. Decision | A written outcome will be provided within a reasonable timeframe |
| 5. Action | Any corrective action will be recorded and implemented |
| 6. Escalation | If unresolved, the student will be advised of further review options |
Where a complaint or appeal cannot be finalised within 30 calendar days, Purple Heart First Aid Training will advise the student of the reason for the delay and provide updates on progress.
Purple Heart First Aid Training will apply procedural fairness when managing complaints and appeals.
This means:
| Principle | Meaning |
|---|---|
| Fair hearing | The person affected has an opportunity to respond |
| Evidence-based decision | Decisions are based on relevant information |
| Impartiality | Decisions are made fairly and without bias |
| Written outcome | The student receives the outcome and reasons |
| Confidentiality | Information is handled respectfully and appropriately |
If a student is not satisfied with the outcome of a complaint or appeal, they may seek external assistance.
Depending on the matter, this may include:
| Body | Type of matter |
|---|---|
| ASQA | Concerns about RTO compliance with VET requirements |
| Office of Fair Trading | Consumer law or payment disputes |
| Human Rights Commission or anti-discrimination body | Discrimination or harassment concerns |
| Other relevant authority | Depending on the nature of the complaint |
Students are encouraged to attempt to resolve the matter with Purple Heart First Aid Training first, where appropriate.
Purple Heart First Aid Training welcomes feedback from students, employers, trainers and other stakeholders.
Feedback may be collected through:
| Source | Example |
|---|---|
| Student surveys | Course feedback forms |
| Employer feedback | Workplace or industry feedback |
| Trainer feedback | Delivery and assessment feedback |
| Complaints and appeals | Issues identified through formal processes |
| Validation | Assessment review outcomes |
Feedback will be reviewed and used to improve training, assessment, student support and RTO operations.
Purple Heart First Aid Training collects, stores, uses and discloses student information in accordance with its Privacy Policy, the National VET Data Policy and applicable privacy requirements.
Student information may be used for:
| Purpose | Example |
|---|---|
| Enrolment | Processing course enrolment |
| Training | Delivering training and assessment |
| Certification | Issuing Statements of Attainment |
| Reporting | AVETMISS and regulatory reporting |
| Support | Providing student support |
| Compliance | Meeting RTO and legal obligations |
Students may request access to their records by contacting Purple Heart First Aid Training.
Purple Heart First Aid Training is committed to providing a safe training environment.
Students must:
| Requirement | Expected behaviour |
|---|---|
| Follow safety instructions | Comply with trainer directions |
| Report hazards | Notify staff of hazards or incidents |
| Participate safely | Avoid unsafe behaviour |
| Use equipment properly | Use training equipment as instructed |
| Consider others | Avoid conduct that may place others at risk |
Students may be removed from practical activities if they create a safety risk.
Students must complete assessments honestly.
Students must not:
| Prohibited conduct | Example |
|---|---|
| Plagiarise | Copying another person’s work |
| Collude improperly | Working with others where individual work is required |
| Falsify evidence | Providing false documents or claims |
| Misrepresent identity | Having another person complete assessment |
Where academic misconduct is suspected, Purple Heart First Aid Training will investigate the matter and may require reassessment or take other appropriate action.
Where Purple Heart First Aid Training uses a third party to provide services on its behalf, students will be informed before enrolment.
This information will include:
| Area | Information |
|---|---|
| Third party name | Name of the organisation |
| Services provided | What the third party will do |
| RTO responsibility | Confirmation that Purple Heart First Aid Training remains responsible for training and assessment quality |
| Student rights | Complaints and appeals remain available through Purple Heart First Aid Training |
Purple Heart First Aid Training will notify affected students as soon as practicable if there are changes to agreed training services.
This may include changes to:
| Area | Example |
|---|---|
| Trainer | Change of trainer or assessor |
| Venue | Change of training location |
| Delivery | Change of course date or delivery mode |
| Third party | Change to third-party arrangements |
| Certification | Changes affecting issuing of certificates or statements |
Students can contact Purple Heart First Aid Training for enrolment, training, support, complaints, appeals or privacy matters.
Phone: +61 450 074 070
Email: shofeeq@purpleheart.com.au
Address: 6 Danebank St Boondall QLD 4034
Website: www.purpleheart.com.au