Purple Heart Training Institute Pty Ltd (Purple Heart) respects the privacy of our students and is committed to protecting the personal information we collect and hold.
We collect, use, store and disclose personal information only where it is reasonably necessary for our training, assessment, student administration and regulatory responsibilities, or where otherwise required or authorised by law.
This Privacy Notice explains:
When you enquire about, enrol in or undertake training with Purple Heart, we may collect information including:
Where sensitive information is collected, we will only collect and use it where reasonably necessary and permitted or required by law.
Purple Heart primarily collects personal information directly from students through:
Information may also be generated during your enrolment, such as attendance records, assessment results, certificates, statements of attainment and records of student support provided.
We collect personal information to:
Some information is required for us to enrol you, report your training activity or issue nationally recognised certification. If required information is not provided, we may be unable to process your enrolment, provide training or issue certification.
A general term that refers to a heterogeneous group of disorders manifested by significant difficulties in the acquisition and use of listening, speaking, reading, writing, reasoning, or mathematical abilities. These disorders are intrinsic to the individual, presumed to be due to central nervous system dysfunction, and may occur across the life span. Problems in self-regulatory behaviours, social perception, and social interaction may exist with learning disabilities but do not by themselves constitute a learning disability.
As a Registered Training Organisation, Purple Heart is required to collect and report information about nationally recognised vocational education and training.
Personal information collected from you may be included in national VET data collections and disclosed where required or authorised under applicable VET legislation and data reporting requirements.
This may include disclosure to the National Centre for Vocational Education Research (NCVER), which acts as the National VET Data Custodian.
NCVER and other authorised government bodies may use or disclose VET information for purposes including:
Information may also be provided to the Australian Government Department responsible for VET, State or Territory training authorities and other authorised agencies in accordance with applicable legislation and VET data requirements.
Purple Heart may disclose relevant personal information and student records to the Australian Skills Quality Authority (ASQA) where required for regulatory, audit, investigation or compliance purposes.
Information may also be disclosed to another government authority, law enforcement body or regulator where required or authorised by law.
Access to student personal information is restricted to authorised personnel who require the information to perform their duties.
This may include authorised:
Staff are expected to maintain the confidentiality of student information and only access or use information for legitimate business, training, assessment or compliance purposes.
Purple Heart uses aXcelerate as its student management system to manage student enrolment, training, assessment and related records.
We also collect information through our website and electronic enquiry and enrolment forms.
We take reasonable steps to ensure appropriate safeguards are in place to protect personal information held electronically from loss, misuse, interference and unauthorised access, modification or disclosure.
Where third-party technology providers process or store information on our behalf, access is limited to what is reasonably necessary to provide those services and is subject to applicable contractual and privacy requirements.
Purple Heart takes reasonable steps to protect personal information against:
Measures may include password-protected systems, restricted user access, secure electronic storage, secure physical record storage and staff confidentiality requirements.
Student records are retained for the periods required under applicable VET, taxation, corporate and other legal requirements.
When information is no longer required to be retained, it will be securely destroyed or de-identified where appropriate and lawful.
Purple Heart takes reasonable steps to ensure the personal information it holds is accurate, complete and up to date.
Students are encouraged to advise us promptly if their name, contact details or other relevant information changes.
You may request access to personal information Purple Heart holds about you.
Requests should be submitted to Purple Heart using the contact details below.
We will respond within a reasonable period. In some circumstances access may be restricted where permitted or required by law. If access cannot be provided, we will explain the reason where we are legally able to do so.
If you believe information held by Purple Heart is inaccurate, out of date, incomplete, irrelevant or misleading, you may request that the information be corrected.
We will take reasonable steps to consider and action valid correction requests.
Purple Heart may collect student feedback through course evaluations, surveys, complaints, discussions with trainers and other feedback mechanisms.
Feedback may be analysed to:
Where practicable, reports used for internal analysis will use aggregated or de-identified information.
Students may also be contacted by NCVER or an authorised government agency for research or VET-related surveys where permitted by law.
When you use our website, certain technical information may be collected automatically, such as browser information, device information, pages accessed and general website usage information.
This information may be used to maintain website security, understand website usage and improve our online services.
Where cookies or similar technologies are used, you may be able to control their operation through your browser settings.
Purple Heart will not use your personal information for unrelated direct marketing without an appropriate basis for doing so.
Where you have elected to receive marketing communications, you may unsubscribe at any time using the unsubscribe option provided or by contacting us.
Operational communications relating to an existing enquiry, booking, enrolment, training activity or regulatory requirement are not marketing communications.
Purple Heart does not intentionally disclose student personal information to overseas recipients unless this is reasonably necessary for the provision of an authorised service and is handled in accordance with applicable privacy requirements.
Some technology or cloud service providers may operate infrastructure outside Australia. Where relevant, Purple Heart will take reasonable steps to ensure personal information is appropriately protected.
If you have a concern about the way Purple Heart has collected, used, stored or disclosed your personal information, please contact us in the first instance.
Your complaint should include sufficient details for us to understand and investigate the issue.
We will:
If you are not satisfied with our response, you may have the right to raise the matter with the relevant privacy regulator or other appropriate authority.
Purple Heart may update this Privacy Notice from time to time to reflect changes to legislation, regulatory requirements, technology or our business practices.
The current version will be made available on our website.
For questions about this Privacy Notice or to request access to or correction of your personal information, please contact:
Purple Heart Training Institute Pty Ltd
Trading as Purple Heart First Aid Training
RTO Number: 31135
Email: admin@purpleheart.com.au
Telephone: 1300 334 277
Website: www.purpleheart.com.au